Return & Exchange Policy

Return & Exchange Policy

Last updated: August 3, 2026

At My Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and exchange policy carefully.

✅ Eligibility for Returns

We accept returns within 30 days of the delivery date, provided that:

• The item is in its original, unused condition
• The item is in its original packaging with all tags attached
• You have proof of purchase (order confirmation email or order number)

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products
• Downloadable software or digital products
• Gift cards
• Items marked as Final Sale
• Items that have been used, washed, or damaged after delivery

🔄 How to Initiate a Return or Exchange

1. Email us at frames-jersey.2h@icloud.com with the subject line "Return Request" or "Exchange Request".
2. Include your order number, the item(s) you wish to return or exchange, and the reason.
3. Our team will respond within 1–2 business days with return instructions and a return shipping address.
4. Pack the item securely and ship it back using a trackable shipping method.

💰 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).

🔁 Exchanges

• If you'd like to exchange an item for a different size, color, or product, please indicate this in your return request email.
• Exchanges are subject to product availability.
• If the desired item is unavailable, we will issue a refund instead.

📦 Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at frames-jersey.2h@icloud.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

🚚 Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service. My Store is not responsible for items lost in transit during return shipping.

📧 Contact Us

For any questions about your return or exchange, please reach out to us at frames-jersey.2h@icloud.com. We aim to respond within 1–2 business days and will do our best to resolve any issues quickly and fairly.